Billing and usage

Polylane has four plans: Free, Starter, Team, and Enterprise. Manage your plan under Settings → Billing and watch consumption under Settings → Usage. Both pages link to the plans page where you compare and change plans.

Credits

Everything the agents do draws from one monthly pool of credits. Credits are cost-weighted AI tokens: each model carries a multiplier, so a response from a heavy frontier model consumes far more credits than the same number of tokens from a small model. Multipliers range from 0.2x to 30x depending on the model. The pool resets monthly.

When the pool is empty and overage is off, agent activity pauses: threads, automations, investigations, and issue detection wait until credits reset or you upgrade. The usage page shows a warning once you reach 70% of the pool.

If a subscription payment is past due or unpaid, agent activity also pauses until payment is resolved.

Plan limits

Repositories and integrations are not limited on any plan.

The quota applies when a confirmed issue starts an investigation automatically. Verdicts are never limited: every confirmed issue is visibly an incident on every plan. On the Free plan, up to 10 investigations start automatically per rolling 24 hours; past the limit, further issues are marked Investigation held, and an admin can start their investigations manually at any time.

When an action would exceed a limit, the API rejects it with status code 426 and a Plan limit exceeded message naming the dimension.

Team and Enterprise plans can bring their own model provider API key. See AI models.

Overage

Paid plans can enable overage under Settings → Billing → Spending limit. With overage on, agents keep running after the bundled pool is empty. Extra credits are metered in fixed-size blocks, rounded up, and billed at the end of the period. A monthly cap bounds the extra spend: agents stop when the cap is reached. You set the cap yourself from the same panel.

With overage off, agents stop at the end of the bundled pool and wait for the next period.

Changing plans

Open the plans page from Adjust plan on the billing page or Upgrade on the usage page. Plans are grouped into Individual (Starter) and Team (Team, Enterprise) tabs. Starter and Team offer monthly or annual billing cycles; Enterprise is priced individually.

• Upgrading from Free starts a Stripe checkout.
• Changing between paid plans applies directly to your existing subscription.
• Downgrades show a confirmation with your current usage measured against the target plan's limits before anything changes.
• Enterprise is handled by contacting us directly from the plan card.

To cancel, use Cancel plan on the billing page. The subscription stays active until the end of the current period, then the workspace returns to the Free plan.

Invoices and payment

The billing page lists past invoices with their date, amount, and status, each linking to the hosted invoice. Payment methods are managed in the Stripe customer portal, opened from Settings → Billing → Payment method.