Billing and usage
Polylane has eight plans: Free, Starter, Team, Business, Scale, Premium, Ultimate, and Enterprise. Manage your plan under Settings → Billing and watch consumption under Settings → Usage. Both pages link to the plans page where you compare and change plans.
Monthly allowance
Your monthly allowance covers all agent activity, including chat, investigations, and monitoring. More demanding tasks use more of the allowance. Billing shows the percentage used and the reset date; analytics shows usage over time and each type of work's share.
When the allowance is used up and paid extra usage is off, agent activity pauses until the next billing period or you upgrade. Billing shows a warning once you reach 70% of the allowance.
If a subscription payment is past due or unpaid, agent activity also pauses until payment is resolved.
Plan limits
| What you get | Free | Starter | Team | Business | Scale | Premium | Ultimate | Enterprise |
|---|---|---|---|---|---|---|---|---|
| Monthly allowance | Included | 10x Free | 40x Free | 100x Free | 160x Free | 400x Free | 1,000x Free | Unlimited |
| Cloud accounts | 2 | 5 | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Team members | 2 | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| PR reviews per month | 10 | 500 | 2,000 | 5,000 | 8,000 | 20,000 | 50,000 | Unlimited |
| Autofix pull requests per month | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Pay-as-you-go overage | - | - | - | - | ✓ | ✓ | ✓ | ✓ |
| Bring your own LLM provider API key | - | - | - | - | - | - | - | ✓ |
| Join by email domain | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Bring your own AI gateway | - | - | - | - | - | - | - | ✓ |
The team member count includes pending invites. Each paid plan's monthly allowance is listed as a multiple of the Free plan's allowance.
Repositories and integrations are not limited on any plan.
When an action would exceed a limit, the API returns status code 402 with the affected limit and a next action. Monthly allowance errors omit internal usage counters.
Enterprise workspaces can bring their own model provider API key. See AI models.
Joining by email domain, which lets anyone with a verified email on the workspace's domain join without an invite, is available on the Team, Business, Scale, Premium, Ultimate, and Enterprise plans.
Inactive workspaces
A Free workspace nobody has used for a while stops running background work, and picks it back up the moment someone returns. Nothing is deleted: connections, incidents, threads, history, and settings stay exactly as they are. Paid plans are never paused.
- After 7 days without anyone using the workspace, owners and admins receive an email: monitoring pauses in 3 days unless someone wants it to continue. Opening the workspace or replying to the email keeps it on.
- If nobody acts within those 3 days, Polylane pauses background monitoring: the scheduled checks, key query discovery, the daily automations, and the weekly digest stop running. Pull request reviews, alert triage, and chat keep working as before, and a second email confirms the pause.
- Any of these resumes everything right away: signing in, opening the console, sending the agent a message, merging an autofix pull request, or replying to either email. There is nothing to switch back on.
Using the workspace means a person acting in it; agents, monitors, and webhooks that run on their own never count. The two emails are the Monitoring Pause Notice and Monitoring Paused events under Notifications, and a workspace with Slack connected sees the same notice in its notifications channel.
Paid extra usage
The Scale, Premium, Ultimate, and Enterprise plans can enable paid extra usage under Settings → Billing → Spending limit. Agents then keep running after the monthly allowance is used up. Extra usage is billed at the end of the period, up to the monthly spending cap you set in the same panel. Agents pause when that cap is reached.
With paid extra usage off, agents pause when the monthly allowance is used up and resume next billing period.
Changing plans
Open the plans page from Adjust plan on the billing page or Upgrade on the usage page. It lists every plan above Free: Starter, Team, Business, Scale, Premium, Ultimate, and Enterprise. A Monthly / Yearly toggle switches the billing cycle for the six self-serve plans; Enterprise shows custom pricing and a Contact us button.
- Upgrading from Free starts a Stripe checkout.
- Changing between paid plans applies directly to your existing subscription.
- Downgrades show a confirmation with your current usage measured against the target plan's limits before anything changes.
- Enterprise is handled by contacting us directly from the plan card.
To cancel, use Cancel plan on the billing page. The subscription stays active until the end of the current period, then the workspace returns to the Free plan.
Invoices and payment
The billing page lists past invoices with their date, amount, and status, each linking to the hosted invoice. Payment methods are managed in the Stripe customer portal, opened from Settings → Billing → Payment method.